Welkford
Draft, pending legal review. This text has not been reviewed by a solicitor and still contains {PLACEHOLDERS} that must be filled in before it is relied on. Version 2026-08-25.

Terms of Service

These Terms govern access to and use of {PRODUCT_NAME} (the "Service"), provided by {COMPANY_LEGAL_NAME} ("we", "us", "our"), a Delaware limited liability company with its principal place of business at {COMPANY_ADDRESS}.

1. Who this is for

{PRODUCT_NAME} is a business tool for independent car garages and similar vehicle service businesses ("Customer", "you"). It is not intended for consumers. By signing up, you confirm that you are acting for business purposes and not as a consumer, and that you have authority to bind the business you represent.

2. What the Service does

{PRODUCT_NAME} lets you upload your own customers' contact and vehicle details, looks up those vehicles against the DVSA MOT History API and the DVLA Vehicle Enquiry Service, and generates service and advisory insights (e.g. upcoming MOT due dates, outstanding advisories). With your per-campaign approval, the Service sends SMS and email messages to your customers in your business's name based on those insights.

3. Account, pilot and billing

  • New accounts start with a free pilot, currently 60 days (90 days where we agree to run it with you). No payment card is taken to start a pilot and no card is held on file during it. Nothing is charged automatically at any point.
  • Pilot places are limited. Where none is available, or where the same billing identity has already had a pilot, an account may be created without one; the Service is then available on the paid subscription from the outset.
  • At the end of the pilot we ask whether you wish to subscribe. If you add a card, the then-current subscription fee (currently £99/month) is charged from that day and billing continues monthly until cancelled. It is never backdated to the pilot.
  • If you do not add a card, your data is not deleted and remains available to you to read and export. After a grace period of 7 days from the end of the pilot, outbound sending stops and newly found opportunities stop being listed. The same applies where a subscription payment fails.
  • You can cancel at any time from your account settings, effective at the end of the current billing period. No partial-month refunds are given for early cancellation.
  • We may suspend or terminate your account for breach of these Terms, or suspected fraud or abuse.

4. Acceptable use

You agree not to use the Service to:

  • send unlawful, misleading, or unsolicited marketing messages;
  • contact anyone who has not given you a lawful basis to be contacted (see below);
  • send messages to numbers or addresses on a suppression/opt-out list;
  • harass, defraud, or impersonate any person or business other than your own;
  • upload data you are not lawfully entitled to use for this purpose.

You are solely responsible for having a lawful basis (under UK GDPR, PECR, or otherwise) to contact your own customers by SMS and email before you upload their details or approve a campaign. We provide the tool; you are responsible for how it is used against your customer base.

Opt-outs ("STOP" replies or equivalent) are suppressed permanently across all future campaigns for that contact. You must not attempt to re-contact a suppressed contact through or around the Service.

5. Campaign approval

No message is sent to your customers without your explicit approval of that specific campaign. Once you approve a campaign, you are responsible for its content, timing, and compliance, even though the Service assembles and sends it on your behalf.

6. Estimates, not quotes

Any service intervals, advisory summaries, pricing ranges, or "opportunity" values shown in the Service are estimates for your internal planning only. They are not quotes, offers, or binding on you or us. You are solely responsible for any price, quote, or commitment you communicate to your customers, whether generated by the Service or otherwise.

7. DVSA and DVLA data

Vehicle data is retrieved from the DVSA MOT History API and the DVLA Vehicle Enquiry Service. {PRODUCT_NAME} and {COMPANY_LEGAL_NAME} are not affiliated with, endorsed by, or acting on behalf of DVSA, DVLA, or the UK government. This data is provided "as is". We do not guarantee its accuracy, completeness, or timeliness, and we are not responsible for decisions made in reliance on it.

8. Fees and changes

Fees are shown in the app at the time of purchase and may change with 30 days' notice before your next billing cycle. Continued use after a price change takes effect means you accept the new price.

9. Intellectual property

We own all rights in the Service, including its software, design, and underlying insights logic. You own your own business data and your customer data that you upload. You grant us a licence to process that data solely to provide the Service to you.

10. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, and uninterrupted availability.

11. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or related to the Service, whether in contract, tort, or otherwise, is capped at the total fees you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or death or personal injury caused by negligence.

12. Indemnity

You agree to indemnify us against claims arising from your breach of Section 4 (Acceptable Use), including claims from your customers relating to messages sent under your approval, or from your failure to have a lawful basis to contact them.

13. Termination and data

On termination or cancellation, your access ends at the end of the paid period. Your data (including your customer data) is deleted in line with our Privacy Policy and Data Processing Agreement.

14. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute will be resolved in the state or federal courts located in Delaware, and you consent to that jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use after that date means you accept the updated Terms.

16. Contact

Questions about these Terms: {COMPANY_ADDRESS}.

Last updated: {DATE}